Privacy Policy

1. Introduction

MindClick Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website mindclickconsulting.com or use our services.

We comply with applicable data protection laws in all regions where we operate, including:

• United States: California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) for EU residents, and other applicable federal and state laws
• UAE: UAE Data Protection Law (Federal Decree-Law No. 45 of 2021) and Dubai Data Law
• India: Digital Personal Data Protection Act, 2023 (DPDPA) and Information Technology Act, 2000

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, mailing address, company name, job title
• Payment Information: Credit card details, billing address, purchase history (processed securely through payment processors)
• Profile Information: Professional background, certifications, learning preferences, profile photo
• Course Information: Course enrollments, progress, completion status, test scores, certificates earned
• Communication Data: Messages you send us, feedback, support requests, survey responses
• Corporate Client Data: Employee information for corporate training programs

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, click patterns, search queries
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• Social media platforms if you connect your account
• Payment processors for transaction verification
• Marketing partners and analytics providers
• Certification bodies for verification purposes

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Process course enrollments and payments
• Provide access to course materials and training
• Issue certificates and credentials
• Communicate about your courses and schedule
• Provide customer support

3.2 Business Operations

• Improve and personalize our services
• Conduct research and analytics
• Prevent fraud and ensure security
• Comply with legal obligations
• Enforce our Terms of Service

3.3 Marketing and Communications

• Send promotional offers and course recommendations (with your consent)
• Provide updates about new courses and services
• Send newsletters and educational content
• Conduct surveys and request feedback

4. Legal Basis for Processing (GDPR/DPDPA)

We process your personal data based on:

• Contract Performance: To provide services you've enrolled in
• Consent: For marketing communications and optional features
• Legitimate Interests: To improve services, prevent fraud, and operate our business
• Legal Obligations: To comply with tax, accounting, and regulatory requirements

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (Cloudflare)
• Email service providers
• Analytics providers (Google Analytics)
• Customer support platforms

5.2 Business Transfers

In connection with any merger, sale, acquisition, or transfer of business assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

5.4 Certification Bodies

For exam-based certifications, we may share necessary information with certification authorities (PMI, Scrum Alliance, etc.) for exam registration and credential verification.

6. International Data Transfers

As we operate globally with offices in the UAE, USA, and India, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable cross-border data transfer laws
• Adequate security measures during transmission and storage

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations (tax records: 7 years)
• Resolve disputes and enforce agreements
• Maintain course completion records and certificates

When your information is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you have the following rights:

9.1 All Users

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications

9.2 GDPR Rights (EU/EEA Residents)

• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Restrict processing of your data in certain circumstances
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time
• Complaint: Lodge a complaint with your data protection authority

9.3 CCPA Rights (California Residents)

• Know: Know what personal information is collected, used, and shared
• Delete: Request deletion of personal information
• Opt-out: Opt-out of the sale of personal information (we do not sell)
• Non-discrimination: Not be discriminated against for exercising your rights

9.4 DPDPA Rights (India Residents)

• Information: Be informed about data processing
• Correction: Correct or update inaccurate data
• Erasure: Request deletion or erasure of data
• Grievance: File complaints with the Data Protection Board

To exercise your rights, contact us at: info@mindclickconsulting.com

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

You can control cookies through your browser settings and opt-out of third-party analytics using tools like Google Analytics Opt-out Browser Add-on.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: